FAQ
Essential information, presented with clarity.
Orders are prepared within 1–3 business days. Portugal: 1–3 business days after dispatch. Europe: 3–7 business days.
When tracking is available, we will share the details by email.
Returns are accepted within 15 days of delivery. Pieces must be unworn, in original condition, with original packaging. Refunds are processed to the original payment method after verification.
Each piece is described in detail on its product page — materials, finish, and composition are stated with full transparency.
Store pieces separately, avoid contact with water and fragrance, and clean gently with a soft cloth. Fine jewelry benefits from quiet, consistent care.
We accept secure card payment via Stripe at checkout, including Apple Pay and Google Pay where available.
Our team is available by email. Visit Contact for private enquiries and order assistance.
